Privacy Policy

Introduction

This privacy notice will explain how our organization, iPaymnt Tech Private Limited (“iPaymnt Tech”, also referred to below as “we”, “our” and “us”), uses the Personal Information we collect from you when you use our services.

iPaymnt Tech provides several products and services including Flight Bookings, Hotel Reservations, Bus Tickets, and Digital Financial Services, each with their own Personal Information processing needs. This privacy notice applies to our website (www.ipayments.in), online portal, mobile applications, and any other means through which we may collect your Personal Information.

Data Controller: iPaymnt Tech Private Limited, can be considered the Data Controller for the Personal Information that we process in connection with our products, services and offers.

iPaymnt Tech will only process your Personal Information where we have a legal basis to do so:

  • Performance of a contract: When you book flight tickets, hotels, or buses, we process details to fulfill your travel plans.
  • Public interest: As a travel aggregator, we may process info for security and safety maintenance.
  • Legitimate interests: To offer effective services and conduct our business operations.
  • Compliance with legal obligations: For border control, immigration, tax reasons, and law enforcement requests.
  • Consent: For sending tailored marketing, promotions, and special updates.

The Personal Information collected differs according to the purpose:

2.1 Personal Data
  • Name, physical address, and date of birth
  • Telephone number and e-mail address
  • Valid travel documents (Passport/Visa for international bookings)
  • Flight/Bus itinerary and booking information (PNR numbers)
  • Government ID card details (where applicable for check-ins)
2.2 Sensitive Personal Data
  • Financial Info: Credit/Debit card or payment instrument details for transactions.
  • Health Data: If you require medical assistance, wheelchairs, or specific meal requirements for medical reasons.
2.3 Technical Data

IP addresses, Geo Location, browser type, and device identifiers collected via our portal.

You directly provide iPaymnt Tech with most of the data. We collect it when:

  • You book a flight, bus, or hotel on our platform.
  • You create an online account or subscribe to our newsletter.
  • You contact our customer care or use our chatbot.
  • We receive data from our Partners (Airlines, Hotel chains, Bus operators) to handle your reservations.
  • Public authorities provide data for safety (e.g., security watchlists).

We use your data for:

  • Providing Services: Processing bookings, verifying identity, and sending itinerary updates.
  • Loyalty Programs: Managing rewards and cashback offers.
  • Business Operations: Fraud prevention, record-keeping, and customer support.
  • Marketing: Delivering special offers and travel deals based on your preferences.
  • Safety: Complying with aviation and transit security regulations.

We store your Personal Information for as long as necessary to fulfill the purpose for which it was collected, or to meet any legal, business, or reporting requirements. When deleting, we use secure methods to render the data impossible to recover.

All data is secured using strict procedures. We implement appropriate organizational and technical measures aligned with industry standards (ISO 27001 models) to prevent unauthorized access, loss, or alteration.

  • Service Providers: Shared with Airlines, Hotels, and Bus Operators to complete your travel.
  • Partner Banks: For processing payments and managing loyalty benefits.
  • Legal Disclosures: Required by law enforcement or government agencies for identity verification.
  • Business Transactions: In case of mergers or acquisitions.

Every user is entitled to:

  • Right to inform/access: Know what we process and request copies.
  • Right to rectification: Correct inaccurate info.
  • Right to erasure: Request deletion when no longer needed.
  • Right to data portability: Receive data in a readable format.
  • Right to object: Object to profiling or automated decision making.

If you have questions about iPaymnt Tech’s privacy notice, contact us:

Email: info@ipayments.org.in

Grievance Officer: AppellateAuthority@ipayments.in

Customer Support: +91 9147317821

Office: E34 Krishana Apartment North SK Puri, Patna, Bihar - 800013

iPaymnt Tech’s Cookie Policy

To improve the user experience, iPaymnt Tech sets and uses cookies on its website and third-party providers. This enables us to remember your preferences and deliver better services.

What is a cookie?

A cookie is a small amount of data generated by a website and saved by your web browser. It is used to identify the user or device and to remember information like login status or search history.

Types of cookies and why we use them

Strictly Necessary

Essential for the website to function (e.g., flight selection, cart items, secure logins).

Performance

Help us measure traffic and see which travel search pages are most popular.

Functionality

Remember choices like your preferred language or region for localized travel packages.

Targeting

Used to build a profile of your interests and show you relevant travel adverts on other sites.

Managing website cookies

You can manage website cookies in your browser settings. You always have the choice to accept, reject, or delete cookies. Note that rejecting essential cookies may impact the booking process on iPayments portal.